Privacy policy

INTRODUCTION

We at Savoo.co.uk (“Savoo”) respect your privacy and value the relationship we have with you.

Your visit to this website is subject to this Privacy Policy and its Terms Of Service. This Privacy Policy has been updated to comply with the latest Data protection regulations and describes the types of personal information we collect on our website and how Savoo, acting as a controller, may use that information, in order to ensure you are informed and protected in this modern day technological world.

Our Privacy Policy also describes the measures we take to protect the security of this information as well as how you may reach us to update your contact information or ask us any questions you may have about our use of your personal information.

If we decide to substantially change our Privacy Policy, we will notify you of those changes  so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will always give you the opportunity to opt out when any changes are made. If such changes require your consent, you will have the choice to consent as to whether or not we may use your information in a different manner. Savoo has tried to keep the language in this Privacy Policy as simple as possible.

Finally, Savoo can assure all users of the website that it is compliant with all current Data protection regulations and therefore any personal information you share with Savoo is safe.

 

Personal Information we may collect from you

Savoo collects and generally processes the personal information that you provided us with, directly when you use our website. In particular, Savoo will collect and use personal information about you to respond to your request for products and services offered through this website. Providing more detailed personal information is voluntary. Like other websites, we may receive and record certain types of information every time you visit us (through cookies and similar technologies).

  • Email Newsletters

We offer you the opportunity to subscribe to email newsletters that we make available. When you sign up to the newsletter, your email address will be collected and stored in order to facilitate the subscription.

  • Savoo Account Registration

Information that you provide by registering for an account or contacting us in another way will be securely stored in our database. When you select a charity, this information is stored alongside your registration information so we can attribute your purchases to donations for your chosen charity.

  • Contests and Other Promotions

If you enter one of our contests, sweepstakes or promotions, you’ll have to provide information about yourself (such as your name, address, telephone number and email address) so that we can administer and operate the contest, sweepstakes, or promotion (including contacting you if you win, fulfilling a prize, and publishing a winners list).

  • User Agent

When you use a mobile device or browser to access Savoo, then your device and/or your browser may collect and/or transmit your device’s unique identifier, IP address, location information, device make/model, wireless provider, and related information to us.

  • Feedback Forms

Information you provide on feedback forms will be recorded.

 

Use made of your Personal Information

We only use personal information collected through our website when we have a legal basis to do so and for the purposes outlined below.

First, we process personal information for the management of our relationship on the basis of the ‘Terms of service’ between Savoo and you in order to:

  • provide you with the services;
  • create your Savoo account;
  • send you communications related to the services;
  • manage our relationship and carry out any related administration (for example, through the Feedback Forms that you submit).

Besides, we rely on your prior consent in order to:

  • send you email newsletters;
  • register you and operate our contests, sweepstakes or promotions (including contacting you if you win, fulfilling a prize, and publishing a winners list);
  • use cookies and tracking tools as described in the related specific section.

In this regard, please note that you have the right to withdraw your consent at any time (without calling into question the processing previously carried out) by sending a request at the contact details specified at the end of this Privacy Policy. For the email newsletters, there is also an “Unsubscribe” button at the bottom of each email.

In addition, we process personal information based on our legitimate interests which consist in:

  • complying with non-EU/UK laws and responding to requests from, and other communications with, competent public, governmental, judicial or other regulatory authorities;
  • protecting your rights, property or security and ours.

Finally, we process personal information to comply with the legal obligations to which we are subject, namely tax obligations.

 

Cookies

A cookie is a text file placed on your device when you visit a website.

We sort our cookies into three categories as described below. For the exhaustive list of cookies used on our website and the related retention periods, please refer to our ‘About Cookies‘ page.

Required Cookies: These cookies are essential in order to enable you to move around the website and use its features. Without these cookies, services you have asked for cannot be provided.

An example of how we use these cookies are tracking deal usage – this is the commission cookie required for you to use the deals and vouchers.

Functional Cookies: These cookies allow the website to remember choices you make and provide enhanced functionality and personalised features. For example:

  • Making tasks such as logging into the website easier for returning users by remembering a user’s login status;
  • Remembering your cookie preferences;
  • Remembering previous actions such as searches made in a previous search form in the same browser.

Performance Cookies: These cookies help to improve the performance of Savoo, collecting information such as which pages visitors go to most often and help us to provide a better user experience. Some examples are:

  • Google Analytics tracking;
  • Making sure the website is working properly;
  • Testing updated designs to measure usability.

If you consented to our use of cookies but later wish to opt out, you may change, at any time, your browser settings in order to block the cookies. Each browser is a little different, so look at your browser help menu to learn the correct way to modify your cookie settings. If you choose to disable cookies on your device, some features of Savoo may not function properly.

In addition, the following links provide instructions in order to manage your cookies preferences:

  • Chrome: https://support.google.com/chrome/answer/95647?hl=en
  • Safari: https://support.apple.com/en-gb/guide/safari/sfri11471/mac
  • Internet Explorer: https://support.microsoft.com/en-gb/windows/delete-and-manage-cookies-168dab11-0753-043d-7c16-ede5947fc64d
  • Mozilla Firefox: https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop?redirectlocale=en-US&redirectslug=enable-and-disable-cookies-website-preferences

Pixel Tracking: We employ a software technology called pixel tracking (a.k.a. Web Beacons/Web Bugs) that helps us better manage content on our website by informing us what content is effective. This is done using clear gifs. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movement of web users.

Clear gifs are not tied to a user’s personal information. We also use clear gifs in our HTML-based emails to let us know which emails the recipients have opened. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns.

  

Who do we share your Personal Information with?

For the purposes referred to under this Privacy Policy, we share certain personal information to recipients. Such recipients will either act as independant controller or as processor acting on behalf and upon our instructions.

We will share your personal information with Savoo’s parent company, Savings.com Inc., acting as a processor.

In addition, we will not share your personal information with any non-affiliated companies unless you gave your consent to share it or for the reasons described below:

  • Vendors

We disclose the personal information we collect to third party vendors that host certain services such as marketing distribution services on our behalf. These vendors act as processors and only have access to personal information needed to perform their functions, and may not share it with others or use it for any other purpose. These companies are subject to confidentiality agreements with us and other legal restrictions that prohibit them from using the personal information except to market the specified Savoo products or services.

List of Vendors: Affiliate Window, Affiliate Future, Affilinet, Commission Junction, Groupon, Havas Media, Impact Radius, Rakuten, Omnicom, Pepperjam, Performance Horizon, ShareASale, Skimlinks, TradeDoubler, TradeTracker, Webgains.

  • As Permitted by Law

If we are legally obliged, we may share personal information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Savoo’s Terms of Services, or as otherwise required by law.

  • Business Transfer

As with any other business, it is possible that in the future Savoo could merge with or be acquired by another company. If such an acquisition occurs, the successor company would have access to the information maintained by Savoo, including customer account information, but would continue to be bound by this Privacy Policy unless you consent otherwise.

  • Contests and Other Promotions

If you are the winner of one of our contests, sweepstakes or promotions, personal information about yourself that you provided may need to be shared with the supplier acting as a processor, so that we can award the prize(s).

 

International Transfer of Personal Information

Savoo’s parent company, Savings.com Inc., is located in the United States, and your personal information  may be transferred to and accessed by Savings.com Inc. As mentioned above, we rely on certain third party vendors which are also located out of the European Economic Area and the UK, in countries which have not been recognized by the European Commission as having an adequate level of protection.

In this context, we ensure that such transfers are governed by appropriate safeguards, including the standard contractual clauses. In this regard, please note that we will provide you with a copy of applicable safeguards upon request, at the contact details specified at the end of this Privacy Policy.

 

Retention of your Personal Information

We shall retain your personal information for no longer than necessary for the purposes identified under this Privacy Policy.

With respect to the services provided to you, we will keep your personal information during the period of our contractual relationship extended by the applicable limitation period. With regard to marketing communications with prospects, we will keep your personal information for three (3) years after the last correspondence with us.

With respect to the processing carried out in order to protect your rights, property and security and ours, Savoo will keep your personal information for the time of the relevant dispute or statute limitation period.

As to the processing carried out in order to comply with a legal obligation, we will keep your personal information for the duration of such obligation.

 

Upon expiry of the applicable data retention period, we undertake to erase or irrevocably anonymize the relevant personal information.

 

Confidentiality and Security

The security of your personal information is important to Savoo and we take a number of steps to safeguard it:

We limit access to personal information to those employees or agents who assist us in providing requested products and services to you.

Employees are required to comply with our strict policies and procedures regarding the handling of your personal information. Employees who violate these policies are subject to our usual disciplinary process.

We maintain physical, electronic, and procedural safeguards that comply with latest data protection standards to guard personal information about you.

We use industry standard data encryption technologies when transferring and receiving consumer personal information on the Savoo website.

 

Children’s Privacy

Our services are intended for a general audience and are not directed or intended for children under 16 years of age. We do not knowingly collect personal information from individuals under 16 years of age. If you are under 16 years of age, you should not register or provide personal information to us. If we later obtain actual knowledge that a user is under 16 years of age, we will take steps to remove that user’s personal information from our systems.

 

Third Party Links

This Privacy Policy applies to all information that you provide to Savoo. However, when you visit websites to which Savoo provides a link you will be interacting with a third party that operates under its own privacy and security policy. If you choose to obtain certain services through a third party website, the personal information collected by the third party is governed by that third party’s privacy policy.

A third party website will also have its own policy regarding the use of cookies and clear gifs. We encourage you to review the privacy policies of any other service provider from whom you request services.

 

  • Framing

In some cases, we may use third party vendors to operate portions of the Savoo website. Although the particular section of the website may have a similar appearance as the Savoo website, information submitted through these outside third parties are subject to this Privacy Policy unless otherwise stated. For example, personal information submitted through our Affiliate Program is subject to our Affiliate Program operator’s privacy policy. In such cases, we will make clear who the website belongs to.

 

  • Message Boards/Chat Rooms/Blogs

If you use a message board, chat room, or blog on this website you should be aware that any personal  information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personal  information you choose to submit in these forums.

 

Your Rights regarding your Personal Information

You have various rights in relation to the processing of your personal information:

  • access to personal information processed concerning you;
  • correct inaccurate personal information (see “Updating your Personal Information” below);
  • delete any personal information concerning you;
  • restrict processing;
  • receive your personal information provided to us in an interoperable format (data portability);
  • object to the processing on grounds relating to your particular situation.

 

In order to exercise any of your rights, or if you have any other questions about our use of your personal information, please send a request at the contact details specified at the end of this Privacy Policy.

 

Updating your Personal Information

  • Email Subscribers

If you want to access or update the personal information you submitted to Savoo, go to your email preferences page which can be accessed in the footer of all our email communications. Alternatively, you may contact Customer Services at contactus@savoo.co.uk and request for your information to be updated.

 

  • Registered Accounts

If you have an account with us you may access or update your personal information at any time from your account settings page. Additionally, you may contact Customer Services or send an email with “Deactivate Account” in the subject line to contactus@savoo.co.uk.

 

  • Deletion of data

If you deactivate your account or remove information, we will still retain analytical data. However, all such data is anonymised so we can not associate it with you or any other activity you have made.

In addition, if certain information has already been provided to third parties acting as controllers as described in this Privacy Policy, retention of that information will be subject to those third parties’ policies.

In each event, you must clearly indicate the information that you wish to have changed or clearly indicate that you wish to have your personal information removed from our database. We will endeavor to comply with your request as soon as reasonably possible.

 

Contacting Us Regarding Your Personal Information

To ensure you always have a point of contact regarding your personal information, Savoo’s details and that of its Data Protection Officer (DPO) are below.

 

Savoo Data Controller Contact details

Savoo UK Ltd,

Attn: Customer Service (contactus@savoo.co.uk)

Third Floor

Lamplighter Works

49-51 Farringdon Rd, London EC1M 3JP

 

Savoo Data Protection Officer Contact details

Mary Kennedy

dpo@savoo.com

Savoo UK Ltd,

Attn: Data Protection Officer

Third Floor

Lamplighter Works

49-51 Farringdon Rd, London EC1M 3JP

 

After receiving a request made under those rights, Savoo will provide any requested information in relation to any of the rights of users within a period of one month, which may be extended by two further months where necessary taking into account the complexity and number of the requests.

 

Complaints Procedure

In case you wish to lodge a complaint, you may contact the relevant Data Protection Authority, which for the UK is The Information Commissioner’s Office (ICO).

 

Effective from January 2021